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SUPPORT
SUPPORT HOURS
Mon-Fri 6am-7pm Pacific Time

Call Us For Free Support
818-230-1060

E-mail Tech Support
support@webconference.com

Company Address
9051 Sunland Blvd.
Sun Valley, CA 91352
Main: 818-230-1060
Fax: 818-246-8984

WE ARE JUST A PHONE CALL AWAY
CALL 818-230-1060
FOR FREE TECH SUPPORT

Hours: 6am - 7pm Pacific Time
Monday - Friday

Solutions to Frequently Asked Questions:
 

How do I install or uninstall the software?
I'm having problems installing the software
Couldn't find library MSVCR80.dll (required by MpShHook.dll)
How do I find out if I have the appropriate Upload Speed or Download Speed?
I'm hosting a conference and my guests tell me that my screen refresh is too slow
I'm in a conference and there's a big echo when using the "Talk" feature
I'm hosting a conference and performance is unstable
Can I have my guests do a "pre-test" prior to the conference?
I am trying to host a conference but the system tells me that there is a conference currently in progress
During a conference I get an "Abnormal Program Termination (C++ Runtime Error)" message

I'm hosting a conference and my guests tell me that my screen refresh is too slow

These are most common causes for poor performance, frequent disconnects or screen freezes and their respective fixes:

  • You have very little "Download" or "Upload" bandwidth.
    (Click here to detect your Download and Upload bandwidth)
  • There is spyware installed on your computer.
    (Learn how to detect and fix this problem)
  • Your Desktop Wallpaper (background picture) is too detailed.  Please remove it to increase performance.
  • Your bandwidth is too limited to send your screen at 32-bit or 24-bit colors.  Lower it to 16-bit by Right-clicking on your desktop, select Properties, choose Settings, and set the colors to 16-bit.
  • A program is interfering with your Internet connection. Try shutting down any programs which may connect to the Internet. (e.g. Windows Update, Norton Antivirus, ZoneAlarm)
  • Your computer has run out of resources:
    Try rebooting the computer. This will free up memory and network ports on your computer.  Only load the programs you need for your conference.
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