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SUPPORT
SUPPORT HOURS
Mon-Fri 6am-7pm Pacific Time

Call Us For Free Support
818-230-1060

E-mail Tech Support
support@webconference.com

Company Address
9051 Sunland Blvd.
Sun Valley, CA 91352
Main: 818-230-1060
Fax: 818-246-8984

WE ARE JUST A PHONE CALL AWAY
CALL 818-230-1060
FOR FREE TECH SUPPORT

Hours: 6am - 7pm Pacific Time
Monday - Friday

Solutions to Frequently Asked Questions:
 

How do I install or uninstall the software?
I'm having problems installing the software
Couldn't find library MSVCR80.dll (required by MpShHook.dll)
How do I find out if I have the appropriate Upload Speed or Download Speed?
I'm hosting a conference and my guests tell me that my screen refresh is too slow
I'm in a conference and there's a big echo when using the "Talk" feature
I'm hosting a conference and performance is unstable
Can I have my guests do a "pre-test" prior to the conference?
I am trying to host a conference but the system tells me that there is a conference currently in progress
During a conference I get an "Abnormal Program Termination (C++ Runtime Error)" message

I am trying to host a conference but the system tells me that there is a conference currently in progress

There are 2 reasons for this:

  • The previous session was not terminated properly. Next time, please use the "End Conference" button on the WebConference screen instead of closing the browser window.

(or)

  • Someone else is currently using your account.  If this is the case, you may contact us to change your username and password.
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